Return & Refund Policy
At Azmy Stores, we are committed to providing a reliable, fair shopping experience protecting your rights under Egyptian Consumer Protection Law No. 181 of 2018.
14-Day Return Policy
You have the right to exchange or return any product within 14 days of purchase, provided the product, packaging, and accessories are in brand-new, unopened condition with the original invoice.
Defects (30 Days)
In case of a manufacturing defect, you are entitled to a full replacement or refund within 30 days of purchase upon inspection and an official technical report from the authorized service center.
Refund Methods
Refunds are processed using the original payment method:
• Cash on delivery: Refunded via cash, bank transfer, or InstaPay within 3-5 business days.
• Credit/Debit cards: Refunded to the card within 7-14 business days.
How to Request a Return:
To initiate a return or exchange, please contact customer support with your invoice or order number:
Main Showroom:
41A Shubra St., Cairo, Egypt